We are seeking a part-time Program Assistant who is enthusiastic about the mission of the Mark Morris Dance Group and Dance Center programming. This role provides customer service and program support to the Dance Center’s 4,000+ weekly visitors and based at the front desk of the Mark Morris Dance Center. A successful candidate will bring a positive attitude and effectively address customer needs with patience and warmth.

Essential Duties and Responsibilities:

- Serve as a first point of contact for Dance Center visitors; greet and direct visitors, answer general inquiries and connect visitors with staff for additional information when needed; provide information about the multitude of programs at the Dance Center, including the School for Children and Teens, the Adult program, the Dance for PD program, on and off-site Community Education programs, the Wellness Center, all rental programs, and the Mark Morris Dance Group.
- Answer incoming phone calls and respond to customer inquiries via email, voicemail, and phone.
- Maintain knowledge base and understanding of all Education programs’ systems including but not limited to: MindBody software, Active software, Zendesk CMS, EMS, schedules, and program inquiries.
- Support front desk operations, including visitor check-in, walk-up inquiries, access management systems, mail and package deliveries, lost & found collection, first aid supplies, phone systems, and front desk and front door signage.
- Support Adult Programs by assisting with check-in at the front desk, answering registration questions, counting classes and troubleshooting errors and payment discrepancies.
- Support Rentals by fielding general rental inquiries and guiding prospective renters through the booking and payment process; orient new renters upon arrival; update payment information and process payment for rentals as needed.
- Support Children & Teen programs by answering registration and program questions and assisting with in person registrations.
- Be an ear to the ground to understand the customer experience and provide feedback to the Operations, Education and Community Engagement teams.
- Communicate, uphold and enforce Dance Center policies, MMDG’s core values, Lobby and Studio policies.
- Relay requests from studio users (faculty, staff, renters) including but not limited to inquiries regarding temperature, resources, maintenance, cleaning, and studio equipment to facilities.
- Work with security guard to respond to medical emergencies, occurrences of trespassing, theft, disruptive or violent activity and any other health or safety related issues that occur at the Dance Center.
- Serve as a Dance Center Fire Guard and assist in the event of an emergency at the Dance Center.
- Perform other duties as assigned.

Minimum Education & Experience Requirements:

- 1 + year of relevant industry experience.
- 1 + years of administrative experience.
- Experience with Mindbody, Zendesk, Active network a plus.

Special Requirements:

- Ability to work weekday and weekend schedule, as needed.
- Willingness to complete written Fire Guard Certification test.
- First Aid Certification + refresher course annually.
- CPR/AED Certification + refresher course annually.
- Dance Center Floor Warden Safety Training.

Knowledge, Skill, and Ability Requirements:

- Exceptional organizational skills.
- Strong attention to detail and excellent follow-through.
- Ability to handle multiple assignments and prioritize work accordingly.
- Strong written and verbal communication skills.
- Congenial and collaborative team player with a sense of humor and humility.
- Resourceful, versatile, proactive problem-solver.  
- Ability to productively interact with peers, customers, and management.
- High proficiency in MS Office Suite (Word, Excel, Outlook, PowerPoint).

To join our team, please include a cover letter addressed to Tiffany McCue, Dance Center Operations Manager, with your resume submission at https://grnh.se/749cc94d7us