Jacob’s Pillow seeks an Associate Database & Systems Administrator to join the Operations & Systems Department and work closely with/report directly to Director of Operations & Systems.  This position is entrusted with supporting the implementation of the Tessitura platform and the IT function at Jacob’s Pillow. This work includes additional database administration on the Salesforce platform and integration with other applications. Additional responsibilities may include supporting the IT infrastructure and system integration in collaboration with Managed Service Providers and Pillow staff departments. This position is entry-level to intermediate, with many opportunities to acquire advanced skills in database administration. In-depth training will be provided.

Responsibilities

Perform selected system administration tasks under the direction of the Director of Operations & Systems
Perform data quality improvement tasks under the direction of the Director of Operations & Systems; utilizing advanced tools, involving field-level editing as well as system-wide data integrity checks
Run a suite of weekly Quality Assurance reports and take or direct corrective actions as needed
Complete system testing scenarios  and other duties as assigned related to the Tessitura implementation project
Provide in-process training and support to end-users
Create training materials and job aids
Develop knowledge of the business/database operations of each department and work collaboratively with staff to enhance their use of the database systems, including inter-departmental operations
Contribute to technical system documentation and operating procedures
Facilitate generation of lists, reports, and ad hoc queries to support departments
Assist with business process redesign initiatives
Develop familiarity with several database management systems in use at the Pillow apart from Tessitura and Salesforce
Support users “at-the-elbow” as needed for miscellaneous IT needs
Support management of telephone, radio, and mobile resources, as well as desktops and servers, in conjunction with third-party Administrator

Required Qualifications

Minimum Associates Degree, or equivalent certification
Previous experience with databases  
Proficiency with Microsoft Office applications such as Excel and Access and Google G-Suite applications
Ability to work with agility in a fast-paced environment 
Effective oral and written communication skills

Preferred Qualifications

Experience with Salesforce and/or Tessitura
Professional experience working within administrative/office processes
Data entry experience
Experience with SQL Server or similar platform
Experience in a nonprofit and/or cultural institution with ticketing activities

Skills & Qualities

Commitment to quality
Ability to manage confidential information with impeccable discretion
Comfort with complexity, systems thinking, process thinking, lists, and data elements

To Apply

Please email cover letter, resume, and references to hr@jacobspillow.org, with “Associate Database & Systems Administrator” in the subject line.

All inquiries and materials will be confidential. Please do not mail hard copies.