Stretch*d is the premier brand in the one-on-one assisted stretch space offering clients the most effective and feel good way to “get loose”. We are looking for an energetic, people-oriented manager at our fast-growing recovery business. This is an opportunity to be one of the first employees at an emerging brand in a hot sector of the wellness market.

The Flatiron Manag*r will be responsible for creating a client-focused, energetic, positive environment while possessing a strong desire to maximize studio revenue and occupancy for our flagship Flatiron location. He/she will supervise the front desk, take initiative, delegate work and provide feedback to the Help*r team, follow up on outstanding issues and be an overall go-to person for customer service and operations-related questions. The Flatiron Manag*r must be a self-motivated, people-focused leader with a passion for wellness.

We are hiring an enthusiastic, well-conscious, hardworking, positive, growth-oriented and flexible leader to grow with the company as we execute our plan to open several new Stretch*d locations in the next few months.

OPERATIONS

• Directly supervise a team of 4-6 Help*rs (front desk associates) in our flagship Flatiron location

• Oversee the day-to-day operations of the space; manage appearance and cleanliness

• Ensure revenue and occupancy goals are met each month

• Assist leadership team, from time-to-time on administrative and space operations

• Receive and process retail merchandise, and oversee retail education program for Help*rs and Stretch*rs

• Manage display of merchandise in the studio and complete monthly inventory

• Order supplies, maintain inventory, and ensure that we are always fully stocked

 

CLIENT SERVICES

• Welcome, engage and retain clients

• Promote Stretch*d culture and encourage new client business

• Encourage and communicate client feedback to Management & team

• Resolve/attend to all client booking requests and issues

• Manage client referrals

• Process client purchases

• Handle complaints, problems, etc. and inform Management & COO if/when necessary

 

TEAM MANAGEMENT

• Oversee Help*r training program, including assistance in developing Help*r training materials and manual, as well as ongoing training

• Build a strong team working environment

• Create and manage all front desk procedures and ensure that all Help*rs adhere to protocols and standards; serve as a resource for Help*rs

• Work with Management to interview, hire, train and develop, and terminate Help*rs as necessary

• Perform Help*r evaluations

• Manage Help*r community board

• Set monthly Help*r schedules, manage daily and weekly changes or updates; ensure there is consistent Help*r coverage

• Review and verify time clocks for payroll

 

MARKETING

• Work with Director of Marketing on local events, marketing-related efforts and community outreach

• Help to support new space openings, as necessary

• Weekly reporting of Key Performance Indicators

• Manage in-studio promotions

• Ongoing community outreach

• Be a Stretch*d brand ambassador and represent the Stretch*d brand and core values both internally and externally

 

QUALIFICATIONS

• Management experience a plus

• Self-starter with strong managerial and people skills

• Ability to multi-task and delegate when necessary

• Strong problem-solving skills

• Outstanding communication skills, both written and verbal

• Ability to think and react quickly

• Receive and give constructive performance feedback

 

WORK REQUIREMENTS

• Minimum of 25 hours/week in Help*r role (at the front desk), including at least one weekend shift and at least one opening and closing shift per week

• 10-12 hours a week for planning and scheduling (not necessarily at front desk)

• Availability for evenings, early mornings, weekends and holidays