The Mark Morris Dance Group seeks two part-time Customer Service Assistants with excellent organization, communication, and inter-personal skills, to join the six-person Education and Community Engagement Department. Reporting to the Youth and Family Programs Director, the Customer Service Assistant are front-facing, customer service-oriented team members, who will support program implementation and logistics and the overall experience of customers at the vibrant, bustling Mark Morris Dance Center. Collaborating with the Education and Community Engagement team as well as the Dance for PD team, the Customer Service Assistant plays an essential role in connecting with our community at the Dance Center.

The Education and Community Engagement Programs reflect the spirit of the Mark Morris Dance Group in its celebration of dance and music. We believe that dance is for anybody and aim to provide excellent dance and music experiences for all ages, levels of experience, with and without disabilities. We offer a diverse range of classes, both in-person and online, and strive to be a center of artistic exploration for children and families, community members and professional dancers.

The successful candidate will join a community of dedicated arts and administrative professionals who are propelled by Mark Morris's commitment to artistic excellence, access to the arts, and the impact that the arts have in connecting and engaging communities. MMDG is committed to ongoing and sustained equity and inclusion work. All staff are expected to be actively engaged and dedicated to upholding our core values of celebrating our diverse community, pursuing excellence in all that we do, advancing access, exposure, and opportunity to dance and music, and cultivating creativity. Learn more about MMDG's commitment to antiracism and our core values.

 

RESPONSIBILITIES, include, but are not limited to:

Serving as a first point of contact for Dance Center visitors to help manage greeting, wayfinding, in-person registration and answering faculty, student, and family inquiries regarding Education and Community Engagement Programs.
Responding to additional customer service needs via email, voicemail, and phone.
Keeping an ear to the ground to understand customer experience and provide feedback to the Operations and Education and Community Engagement teams.
Assisting with class counts, prop cleaning and organization, and maintenance of supplies (camp, donated shoes) for Dance Center activities.

Communicating, upholding and enforcing Dance Center policies, including COVID-19-related safety requirements, MMDG’s core values, Lobby and Studio policies.
Documenting and reporting injuries and medical emergencies, occurrences of trespassing, theft, disruptive or violent activity and any other health or safety related issues that occur at the Dance Center.

Supporting faculty needs including student information, class location, and resource requests.

Maintaining a standard of excellent customer service to all who come through our doors.
Serving as a Dance Center Floor Warden and assisting in the event of an emergency.
Supporting the maintenance of accurate information in software systems in real-time.

 

YOU ARE AN IDEAL CANDIDATE IF YOU:

Enjoy working with and getting to know people within a diverse community.
Can put forth a welcoming energy while maintaining requisite organization policies.
Are a collaborative team member.
Are highly organized and detail oriented.
Are willing to be flexible and can reprioritize as needed.

SCHEDULE: Minimum 20 hours per week on-site at the Dance Center; 3 shifts Monday-Friday and 1 shift on Saturday. Willingness to adjusted hours to support specialized programs and/or events is a plus.

Monday-Friday shift times: 2:30-7:30pm; Saturday shift times: 8:30am -1:30pm or 1-5pm.

QUALIFICATIONS:

Experience working in customer service situations.
Experience working in Microsoft Office Suite.
Experience working with Mindbody, Zendesk, Active network a plus.
Compliance with  MMDG COVID-19 Safety Plan and Vaccination Policy

REQUIRED TRAINING:

First Aid Certification + refresher courses offered annually
CPR/AED Certification + refresher courses offered annually
Dance Center Floor Warden Safety Training
Bystander / De-escalation Training – offered annually
COVID-19 related: MMDG COVID19 Safety Plan and Dance Center Health and Safety policies

COMPENSATION AND BENEFITS:

Part-time Hourly: $18/hr
Paid vacation, sick/personal leave, holidays and bonus days
Access to free and discounted classes at the Dance Center and online
Access to special events and MMDG performances (when available)
Invitations to cultural events extended to staff members by community partners.

APPLICATIONS:

Applications accepted through our website – www.mmdg.org/jobs
Only candidates selected for an interview will be contacted. No phone calls please.
Incomplete submissions will not be considered.
You will be asked to submit the following as part of your online application:

Complete résumé highlighting relevant experience.
Schedule Availability
Answer the following questions:

Why are you interested in working at the Mark Morris Dance Group?
What do you enjoy about working in customer service?
MMDG is a values-driven organization; please review our core values of Community, Excellence, Creativity, and Access and discuss an instance in your academic/professional career where you have demonstrated at least two of them.

DEADLINE:

These positions are open until filled. Ideal start date is December 1, 2021.
Please note that some candidate interviews will be conducted by video using the Zoom (https://zoom.us/) video communications application. Please download the application in advance and have a functioning camera and speaker on your device. MMDG can also provide candidates with reasonable accommodations, if needed.

EOE STATEMENT

We are an Equal Opportunity Employer committed to a diverse workforce and do not discriminate on the basis of race, color, creed, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or veteran status. It is the policy of MMDG to comply with all the relevant and applicable provisions of the Americans with Disabilities Act (ADA). MMDG does not discriminate against any qualified employees or job applicants with respect to any terms, privileges, or conditions of employment because of a person’s physical or mental disability. MMDG makes reasonable accommodation wherever necessary for all employees or applicants with disabilities, provided that the individual is otherwise qualified to safely perform the duties and assignments connected with the job and provided that any accommodations made do not require significant difficulty or expense.

 

ORGANIZATION SUMMARY:

The internationally renowned Mark Morris Dance Group (MMDG) has received “highest praise for their technical aplomb, their musicality, and their sheer human authenticity.” (Bloomberg News). Founded in 1980, the Dance Group performs the repertory of choreographer Mark Morris, hailed as the “the most successful and influential choreographer alive, and indisputably the most musical” (The New York Times), whose work is acclaimed for its ingenuity, musicality, wit, and humanity. Live music and community engagement are vital components of the Dance Group. It has toured with its own musicians, the MMDG Music Ensemble, since 1996, and regularly collaborates with orchestras and opera companies around the world. In addition to 17 full-time dancers, the organization currently employs 34 full-time staff and 75 part-time staff, teaching artists, and musicians. In the heart of the Brooklyn Cultural District, the Mark Morris Dance Center, founded in 2001, is the hub of dance and music education in Brooklyn. The nine-studio building provides affordable classes in multiple genres for people of all ages, levels, with and without disabilities, accompanied by live music. The studios, a performance space, a Wellness Center, and ancillary spaces are all available to the community and to nonprofit organizations at subsidized rates. MMDG’s Community Education Programs partner with public and private schools and community centers to provide customized classes. MMDG also offers customized dance workshops for persons with Parkinson’s disease and their caregivers in 10 locations in all 5 boroughs. MMDG programs in NYC and worldwide engage over 100,000 people annually. Propelled by core values of community, access, excellence, and creativity, MMDG is committed to ongoing equity, diversity, and inclusion work to ensure its programs are welcoming and accessible to all.