STUDIO MANAGER

Classifications: Exempt
Reports to: Operations Director
Hours: TBA

About the role:As the Studio Manager, you are responsible for the management and daily activities within Steps on Broadway. This person will be interpersonally savvy with a strong sense of business acumen and can creatively solve problems. This person embodies integrity and confidence, is a role model, is bold, strategic, and is responsible for the success and health of the business. The ideal candidate will be charismatic, a trouble-shooter, and be able to cultivate connections with all staff and faculty.

Major areas of responsibility include hiring, developing, managing, motivating,and training front of house staff. Other key areas of focus are driving community relationships, fostering a culture of personal responsibility and fun, facility management, payroll, cash administration, and reconciliation, and most importantly, providing an AMAZING guest experience.

RESPONSIBILITIES:

INTERPERSONAL SAVVY

Foster the Steps on Broadway Community and Culture in-studio
Set the weather in-studio so your studio team loves to come to work
Build and foster relationships with instructors and local community
Proactively identify and address conflicts
Acknowledge your team’s wins and show gratitude
Be open to, embrace and manage change within thestudio and studio team

CUSTOMER FOCUS

Provide in the moment support to your team to ensure that all guest and teacher requests are addressed
Be a hospitality champion that provides exceptional hospitality to teachers and staff, and inspires their team to uphold high hospitality standards
Confidently manage conflict in high pressure situations
Develop meaningful relationships and connections

PROCESS MANAGEMENT

Be an expert on studio specific and company-wide operational procedures and policies
Work with the Marketing Department to ensure marketing directives are being met and the Marketing team is assisted, as needed, from a Front Desk perspective.
Seamlessly transition yourself, team, and studio to new ways of working and processes
Develop and maintain schedules to ensure that all operating processes are completed
Demonstrate a solution-oriented mindset and ability to execute within company standards in any situation

ORGANIZING AND PLANNING

Set priorities to ensure all deadlines are met
Hire, schedule, and manage all the cleaning and front desk staff
Develop checklists and operational schedules to ensure that all aspects of the facility are maintained, including handling facility emergencies.
Be proactive in finding oddities and repairs
Be future oriented with a strong ability to plan projects
Demonstrate the ability to manage your own schedule, prioritize and meet business critical deadlines, and complete projects under pressure
General oversee of operations including ordering office supplies, managing client accounts and customer service issues
Support developing business plans to reach and exceed rental and guest goals
Support in ensuring that all company-wide initiatives are executed in studio
Work alongside the retail team to identify opportunities to grow your studio’s retail business

At Steps on Broadway, we strive to build and sustain an inclusive and equitable working and learning environment for all students, staff, and faculty. We believe every member of our Steps community enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design and deliver solutions.

As an Equal Opportunity Employer, we strongly encourage people from underrepresented groups to apply to work at Steps. We endeavor to treat every candidate who applies equally and fairly without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, marital status, age, military or veteran status, mental or physical disability, pregnancy, and any other factor prohibited by law. We believe that diverse backgrounds, experiences, abilities, and perspectives are vital to our success as an educational institution serving the dance community.

Interested candidates should submit a cover letter and resume to hr@stepsnyc.com. Please enter “Studio Manager” in the subject line. No phone calls please.