ABOUT STRETCH*D

Stretch*d is the premier brand in the one-on-one assisted stretching and recovery space offering clients the most effective and feel good way to “get loose.” We have created an accessible experience to help clients from all walks of life feel good by increasing their mobility. With locations in Flatiron and the Upper East Side, Stretch*d is a fast-growing business on the cutting edge of one of the hottest wellness trends. @stretchdspace | stretchdspace.com

ROLE

We are looking for candidates who will uphold our premium client service standards while generating sales and recurring revenue. You will be responsible for greeting and engaging clients in a positive and friendly manner while managing all front desk operations. You will introduce new clients to the Stretch*d space and the Stretch*d Method. You will be focused on sales goals while giving our customers expert advice on how they can reach their own Stretch*d Goals! This role is paid hourly with the opportunity to earn sales bonuses.

RESPONSIBILITIES INCLUDE:

Promoting and generating membership and retail sales
Upholding high space operation standards, including:
Checking clients in and out of appointments and answering all customer related questions (in person, by phone and email)
Processing accurate cash and credit card transactions
Actively maintaining the cleanliness and organization of the space so each client receives the best Stretch*d experience
Assisting in retail merchandising and inventory at the end of the month
Completing opening and/or closing checklists
Working alongside and supporting therapists to ensure a successful and seamless client check-in and experience
Performing other duties as needed
Applying advanced knowledge of the MindBody booking system
Assisting Management with day-to-day operations of the space
Ensuring prompt response to emails and phone calls
Must be able to multitask, problem solve and think on your feet

QUALIFICATIONS

Must have superior customer service skills
Previous sales experience, with strong sales and upselling skills (experience working with sales goals, preferred)
MindBody software experience a plus
Leadership experience a plus
Must have excellent interpersonal skills and a service-oriented outlook
Must be highly organized
Ability to work independently, as well as on a team
Should have a strong ability to communicate clearly with team members, clients and senior management
Must be able to move and/or lift heavy items, up to 50 lbs.

WORK REQUIREMENTS

Must be available to work:

Minimum of 3 shifts per week; minimum 5 hours each (up to 30 hours per week)
Ability to work flexible hours; early morning/late night/ weekends
Some holidays (open year-round)
Must be available to work at either our Flatiron (27 W 20th St) or Upper East Side (1357 Third Ave) locations